Returns and warranty

If it arrives damaged or the chip fails, we replace it free.

That covers a card that turns up broken, a chip that will not take a tap, and a stand that arrives cracked. Tell us and another one goes in the post.

No refunds on hardware once it's been pointed at your listing.

Once a card has been programmed for your listing it is yours — it carries your business on it and cannot go back into stock for anyone else. This is a replacement warranty against faults, not a trial period, and there is no money-back window.

There used to be one. Until 13 September 2026 we offered a money-back guarantee, and before that a longer one. ANYONE WHO BOUGHT UNDER THOSE TERMS KEEPS THEM — if you ordered before that date, the terms in your confirmation email are the terms that apply to your order, and we will honour them. Email us and say when you bought.

We cannot refund or replace because a number of reviews did not materialise. That depends on your staff mentioning the card, your customer volume, and a hundred things on your side of the counter. It is why we ship the script and the placement guide rather than only the hardware, and why we say plainly that a card nobody mentions works far more slowly.

Nor does it cover a card that has been drilled, cut, put through a wash, or otherwise physically altered.

Email info@dimemedia.co. There is no form and no ticket number. Tell us what happened and we will sort it out.

Plans are cancel-anytime. It stops at the end of the billing period, and your cards keep working and keep pointing where they last pointed. The no-refund rule above is about the HARDWARE — it does not lock you into a plan.